Return Policy

Returns policy

Due to our bears, clothing and other gifts being personalised by choices made by the customer, we cannot accept returns due to the customer changing his or her mind as we can’t re-sell the items to anyone else. This is as per the Distant Selling regulations.

If a fault in the design has been made then we must be contacted within 48 hours of delivery stating the problem, we will then check this to the original order, if an error has been made on our part then we will either offer a full refund including return postage after receiving the order back or send out a replacement or just another embroidered or printed top if the product was one of our personalised teddy bears, which ever option is most convenient for both parties. Products are quality checked prior to making and sending out but if you feel the product is faulty then please contact us within 14 days of receiving the item explaining the fault, with accompanying pictures, where possible. The item must not have been used, worn or washed. It must still be in the new and un-used condition that it was sent to you in.

If the item you wish to return is a non-personalised / made to order item then you can return it within 14 days of receiving the order. However it must be in the brand new un-used condition that it was sent to you in with the card and cotton tags still attached where applicable and the packaging not damaged or missing. It is the customers responsibility to return the item(s) to us in a re-saleable condition so we recommend sending by tracked delivery. Return postage is a direct cost and cannot be refunded.

Please contact us if you wish to return any items at sales@readyteddygo.co.uk